Terms and Conditions

1. About These Terms

These Terms & Conditions apply to all services booked with Defining Beauty. By booking an appointment, you agree to the terms outlined below.

Please read them carefully before confirming your booking. If you have any questions, don't hesitate to get in touch.

2. Bookings

All bookings are automatically confirmed once submitted. By making a booking, you are agreeing to attend at the date and time selected, and to these Terms & Conditions.

Please ensure that all information provided at the time of booking is accurate and up to date.

3. Consultation Forms & Patch Tests

Some services require a consultation form to be completed before your appointment. If a consultation form is required, it must be submitted in advance. Failure to complete the required consultation form may result in your appointment being cancelled or refused on the day.

Certain treatments may also require a patch test to be carried out at least 48 hours before your appointment. It is your responsibility to arrange this in good time. If a patch test has not been completed where required, the treatment cannot go ahead and will be treated as a late cancellation.

These steps are in place to protect your health and safety and to ensure the best possible results from your treatment.

4. Cancellation & No-Show Policy

If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice.

Cancellations or changes made with less than 48 hours' notice are considered late cancellations. Repeated late cancellations or no-shows may result in your future booking privileges being restricted.

No-shows (failure to attend without any notice) are taken seriously. If you do not attend your appointment and have not contacted me in advance, this will be recorded and may affect your ability to book in the future.

I understand that emergencies happen — if something unexpected comes up, please let me know as soon as possible and I will do my best to accommodate you.

5. Punctuality

Please arrive on time for your appointment. If you arrive late, I will do my best to still carry out your treatment, but this may mean your service is shortened to avoid running over into the next client's time.

If you are more than 15 minutes late without notice, your appointment may be treated as a no-show.

6. Payment

Payment is due at the end of your appointment. I accept cash and card payments.

All prices are in GBP (£). Prices are subject to change, but you will always be informed of the cost before your appointment.

7. Refunds

Due to the nature of the services provided, refunds are not offered for completed treatments.

If you are unhappy with your treatment for any reason, please let me know as soon as possible so I can work with you to find a resolution.

8. Your Responsibilities

To ensure the best experience and results, please arrive on time, complete any required consultation forms or patch tests in advance, and provide honest and accurate information about your health, allergies, or any relevant conditions.

Please let me know in advance if there is anything I should be aware of that may affect your treatment.

9. My Right to Refuse or Stop a Treatment

I reserve the right to refuse or stop a treatment at any time if I believe it would not be safe or appropriate to continue. This includes but is not limited to situations where a consultation form has not been completed, a required patch test has not been carried out, or if there are concerns about a possible allergic reaction or contraindication.

In such cases, no charge will apply for the uncompleted portion of the treatment.

10. Liability

I take every care to provide safe, professional treatments. However, Defining Beauty is not liable for any adverse reactions or dissatisfaction where correct aftercare advice has been given and accurate information was provided by the client at the time of the consultation.

It is your responsibility to follow any aftercare advice provided and to disclose any relevant medical conditions, allergies, or medications.

11. Your Data & Privacy

I collect and store personal information (such as your name, contact details, and consultation form responses) to deliver my services and to keep in touch with you about offers, updates, and availability.

Your data may be used for marketing and promotional purposes, such as sending you messages about new services or special offers. If you would prefer not to receive marketing communications, please let me know and I will update your preferences.

Your information is stored securely and will never be shared with third parties without your consent, except where required by law. You have the right to request access to, correction of, or deletion of your personal data at any time in line with UK data protection regulations (UK GDPR).

12. Changes to These Terms

I may update these Terms & Conditions from time to time. The most current version will always be available at the time of booking. Continued use of my services after changes have been made constitutes acceptance of the updated terms.